Zayed International Airport FAQs
All the information featured on this page was compiled and written by David Enrich, a renowned expert in aviation and airport guides since 1999.
What airlines operate from Zayed International Airport (AUH)?
Over 30 airlines operate at AUH, with Etihad Airways as the primary carrier, serving about 120 destinations across 56 countries.
How do I get from Abu Dhabi city center to Zayed International Airport?
The airport is about 30 km east of the city center, reachable by taxi, buses, and car rentals. Taxis usually cost under AED100 each way.
What are the parking options and rates at Zayed International Airport?
Short-term parking is free for up to 6 minutes. Daily parking ranges from AED 15 to 125 depending on duration, with long-term rates starting at AED 225 for 2–3 days.
Is there a US Pre-clearance facility at Zayed International Airport?
Yes, Terminal A houses the US CBP Pre-clearance facility for specific Etihad flights to the U.S., allowing customs and immigration clearance before departure.
What amenities and services are available at Terminal A?
Terminal A offers luxury lounges, self-service check-in kiosks, e-gates, shuttle services, and dedicated facilities including charging stations and family-friendly services.
Are there lounges available, and how can I access them?
Etihad lounges are available for Business and First passengers or via certain membership tiers. Economy passengers can access lounges by paying a fee.
How do biometric systems work at Zayed International Airport?
Biometric and fingerprint data are processed at check-in or arrival, simplifying identity verification and speeding up immigration procedures, especially for U.S. Pre-clearance.
What facilities are available for passengers with reduced mobility?
Wheelchairs and shuttle assistance are available. Staff can help with mobility needs upon request to ensure smooth transitions through the airport.
Are there hotels or sleeping pods at the airport for long layovers?
Yes, AUHotel is located within the airport, ideal for long layovers and bookable via common online platforms like Booking.com.
What dining and shopping options are offered at the airport?
Abu Dhabi Duty Free operates a variety of retail and dining concessions, including cafes, duty-free shops, and beverage outlets throughout the terminals.
How can I get airport shuttle services or public transportation to/from the airport?
Electric shuttles serve the gates, and buses connect to the city. Chauffeur services are available for premium passengers.
Is Wi-Fi available throughout the airport, and is it free?
Yes, free Wi-Fi is available throughout the airport in all terminals.
How early should I arrive before my international flight from AUH?
It is recommended to arrive at least three hours before international departures due to potential queues at low-cost carriers and peak periods.
What procedures are in place for baggage claim and lost & found?
Baggage claim is efficient, with clear signage. Lost & found services manage misplaced luggage through dedicated airport counters.
How safe and secure is Zayed International Airport?
The airport follows strict security protocols with biometric verification and comprehensive screening to ensure passenger safety.
Are there prayer rooms and medical facilities at the airport?
Yes, the airport provides prayer rooms for all faiths and fully equipped medical centers for emergencies.
What are the luggage allowances and restrictions for departing passengers?
Baggage allowances vary by airline and route; passengers should check their airline’s policy. Standard checked bags should not exceed 32kg and specified dimensions.
Does the airport offer meet-and-greet or premium services?
Premium meet-and-greet and VIP escort services are available upon request for travellers needing extra assistance.
What is the best way to navigate inside the new Terminal A?
Download the AUH Guest app for indoor navigation, flight updates, and service information to streamline your experience.
Are there facilities for families and children at Zayed International Airport?
Family-friendly services include stroller rentals, child play areas, and accessible facilities to enhance comfort during travel.